Puretec - FAQs
Puretec - FAQs

Puretec - FAQs
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Puretec drinking water systems are crafted to meet global standards, informed by in-depth research and valuable customer feedback. Engineered with uncompromising quality and cutting-edge technology, they deliver consistent, reliable, and great-tasting water every time. Designed for both performance and innovation, Puretec ensures your water meets the highest standards of safety and purity.
Puretec water filter cartridges are designed with advanced long-life filter technology, delivering exceptional contaminant removal and extended cartridge durability. With a diverse range of cartridge options available, you can confidently find the perfect solution tailored to your specific water filtration needs, whether for your home, office, or commercial application.
Puretec Tripla Tapware offers a unique dual-handle mixer design that delivers both hot and cold mains water through the main handle, and filtered tank or mains water through a separate, smaller handle. Its innovative design features two distinct outlets—one for mains water and another for filtered water—ensuring no cross-contamination, thanks to separate internal tubing. Combining functionality with contemporary aesthetics, the Tripla range is built to Puretec’s rigorous quality standards and comes with a 6-year warranty for your peace of mind.
Puretec Whole House Water Filter Systems provide clean, purified water to every tap in your home, ensuring peace of mind for you and your family. These advanced filtration systems effectively reduce taste and odour issues, as well as chemicals and sediment, delivering high-quality water for drinking, cooking, bathing, and more. Enjoy the convenience of filtered water at every outlet, while protecting your appliances and plumbing from sediment build-up—all at a fraction of the cost of bottled water.
Puretec fridge water filters are designed with advanced filtration technology to deliver superior-quality drinking water compared to many original filters. Featuring a compressed carbon block, they effectively remove or reduce impurities, sediment, and unpleasant tastes and odours from your water. With a wide range of compatible replacement cartridges available, Puretec ensures you’ll find the perfect fit for your fridge. Experience cleaner, better-tasting water with Puretec fridge filters—built for reliability and performance. Need assistance? Call us on 1300 140 140.
Puretec products are available through a network of leading plumbing, hardware, and irrigation retailers. To find a distributor near you, please use our store locator. For further assistance, feel free to contact us directly.
Puretec filters should be installed on the pressure side (delivery/outlet) of your house supply pump. Installing filters on the suction line can lead to pump starvation if the filter becomes blocked. For optimal performance and to avoid potential issues, always check the specific requirements of your pump model or consult your pump’s manufacturer for guidance.
Puretec systems are designed for straightforward, do-it-yourself cartridge replacements. However, if you prefer professional assistance, a local plumber or maintenance technician can perform the service. Replacement cartridges are readily available at leading plumbing, hardware, and irrigation stores. To locate a distributor near you, please use our store locator.
The replacement schedule for your Puretec filter depends on the type of cartridge and your water usage. As a general guideline:
•Standard cartridgesshould be replaced every 6–12 months.
•Reverse Osmosis (RO) membranestypically need replacing every 1–3 years.
•Water Treatment Media kitstypically last 6-10 years, depending on your system and water source.
For precise guidance, refer to your Puretec user guide or consult with our friendly Water Treatment team. Regular filter replacement ensures optimal performance and consistently high water quality.
Upgrading your fridge filter to a Puretec model is straightforward. We offer a comprehensive cross-reference guide that matches your current filter to a compatible Puretec replacement.
Puretec inline fridge filters can be found here. If you require further assistance selecting a filter, our friendly Water Treatment team is ready to help.
Absolutely! Upgrading to a Puretec system is quick and straightforward. We offer retro-fit filter kits designed to seamlessly replace most existing systems. For personalised assistance in selecting the right kit for your needs, contact our friendly Water Treatment team at 1300 140 140.
Yes, Puretec offers a range of replacement cartridges compatible with various other brands. Our selection includes inline and compatible filter cartridges designed to fit systems from brands such as Stefani, Stoneware, Waterco, Atlantis, Australis, Vitali, Doulton, Berkefeld, Aquaramic, Aqua Cooler, 3M Aqua-Pure, Pentek, Omnifilter, Everpure, Davey, Zip, Bosch, and Whirlpool.
To find the appropriate retro-fit filter kit for your existing system or fridge, please refer to our spec sheets available from our downloads page, under ‘Replacement Filter Cartridges - Aftermarket Cartridges’. For personalised assistance, contact our friendly Water Treatment team at 1300 140 140.
The Puretec Puremix series undersink systems are designed for flexible installation and can be mounted either vertically or horizontally. This versatility makes them suitable for various kitchen setups, ensuring clean, filtered water without compromising on space or convenience.
Tannins are organic compounds that can cause water to have a yellow or brown tint and impart an unpleasant taste or odour. To effectively reduce tannins in your water supply, Puretec offers specialised systems:
•Whole House Filtration:ThePuretec TAN40 Seriesis specifically designed for high-capacity tannin reduction in whole-house applications. This series includes:
•TAN40-E1:Features an automatic backwash system with a pre-set time interval or manual initiation, regenerating with salt to ensure consistent performance.
•TAN40-E3:Utilises a volumetric backwash system that adjusts based on actual water usage and contamination levels, optimising resource usage and reducing wastage.
Both models are engineered to improve the aesthetics and taste of water by effectively reducing tannins and other organic compounds. For optimal performance, it's recommended to install a sediment filter system prior to the TAN40 units to protect the resin.
For personalised advice on selecting the most suitable system for your needs, consult with our friendly Water Treatment team.
For gravity-fed water systems, Puretec offers theEM Series Whole House Water Filter Systems, specifically designed to operate effectively under low-pressure conditions. These systems are ideal for rainwater and other gravity-fed supplies, providing comprehensive filtration throughout your home.
•Gravity Feed Compatibility:Engineered to function efficiently with gravity-fed water sources, ensuring reliable performance without the need for additional pumps.
•Dual-Stage Filtration:The EM2 Series features a two-stage filtration process, effectively reducing sediment, taste, odours, and chemicals, delivering clean water to every tap.
•Durable Construction:Built with heavy-duty housings and an integrated rust-proof, anti-flex aluminium wall mount bracket, these systems are designed for long-lasting use.
•Versatility:Suitable for various water sources, including rainwater, mains, rivers, dams, and bore water.
For instance, theEM2-60 modelis capable of operating on gravity feed pressure, making it an excellent choice for whole-home rainwater filtration.
For personalised assistance in selecting the most suitable system for your needs, please contact our friendly Water Treatment team on1300 140 140.
TankSafe™ is formulated to eliminate algae upon direct contact, effectively disinfecting your water supply. However, while it neutralises algae, it does not physically remove the residual particles. To ensure complete removal of dead algae and other sediments, it's recommended to use an appropriate filtration system in conjunction with TankSafe™. This combined approach guarantees both the elimination of algae and the delivery of clean, clear water.
For personalised advice on selecting the right filtration system to pair with TankSafe™, please contact our friendly Water Treatment team on1300 140 140.
The Puretec Radfire UV lamp operates continuously, even when water is not in use. This constant operation ensures that the system is always ready to effectively disinfect water, preventing any bacteria from passing through the chamber during periods of inactivity. Maintaining the UV lamp in an 'always-on' state guarantees optimal performance and consistent water safety.
If you use your Puretec filters seasonally, we recommend the following steps to maximise their lifespan and maintain water quality:
1.When not in use:Remove the filter cartridge and allow it to fully dry. This prevents bacterial growth on the carbon during periods of inactivity.
2.Before reuse:Reinstall the filter and flush the system thoroughly as per your user guide. This ensures any residual contaminants are removed before use.
With proper care, the estimated lifespan of your filter is 2–3 years. However, if you notice a decline in water quality or flow rate, consider replacing the filter earlier. For personalised advice, consult with our friendly Water Treatment team.
Yes, pre-filtration is essential for the effective operation of your Puretec Radfire UV system. Large particles such as sediment and rust can shield bacteria from UV light, reducing the system's disinfection efficiency. Installing a pre-filter removes these particulates, ensuring the UV system can fully sanitise your water.
For detailed information on pre-filtration requirements and installation guidelines, please refer to thePuretec Radfire R Series User Guide.If you have further questions or need assistance, contact our Water Treatment team on1300 140 140.
Each type of filter cartridge has unique characteristics suited to different applications. Here's a quick overview to help you understand the options:
•Melt-Blown Filters::Constructed from continuous polypropylene fibres, these filters are best for removing fine sediment and particles in a single gradient. They are ideal for consistent water quality and moderate sediment loads.
•Polyspun Filters:Made from thermally bonded polypropylene, these filters offer gradient density, trapping larger particles on the surface and finer particles deeper within. They're a great all-rounder for varying water qualities.
•Pleated Filters:Designed with a large surface area, pleated filters capture high sediment loads and are reusable with proper cleaning. They are perfect for applications with higher sediment levels.
•Wound Filters:Made from tightly wound fibres, these filters are highly effective for heavy sediment loads and high-pressure applications. They excel in industrial or demanding environments.
Which one should you choose? The best option depends on your specific water quality and filtration needs. For personalised advice, contact our friendly Water Treatment team, and we’ll recommend the ideal solution for your requirements.
Puretec Tripla taps are designed to operate within a pressure range of 50–500 kPa. Gravity-fed water systems typically provide lower pressure, often below this minimum threshold. As a result, using a Tripla tap with a gravity-fed system may lead to reduced water flow or inconsistent performance.
To ensure proper functionality, consider installing a pressure-boosting pump to achieve the required water pressure. For personalised advice or assistance, contact our friendly Water Treatment team on1300 140 140.
The best filtration method for bore, dam, or river water depends on the specific contaminants present. These water sources often contain sediment, organic matter, bacteria, and other impurities. Puretec offers tailored solutions to address these challenges:
1.
Install a sediment filter to remove larger particles like dirt, sand, and debris. Options include:
•Pleated Filters:Ideal for high sediment loads and reusable with cleaning.
•Wound Filters:Suited for heavy sediment and industrial applications.
2.
Use a carbon filter to reduce chlorine, chemicals, taste, and odour. This step is crucial for improving water aesthetics and taste.
3.
For bacteria, viruses, and pathogens, Puretec’s Radfire UV Systems provide effective, chemical-free disinfection.
4.
If tannins, iron, or hardness are present:
•Tannins:Use a system like theTAN40 Series.
•Iron or Manganese:Install a system such as theI-STOP series.
•Hard Water:Consider a water softener like theSoftrol Series.
5.
For comprehensive treatment, a combination system like the Puretec Hybrid-G Series integrates pre-filtration, carbon filtration, and UV disinfection.
A water test is essential to identify specific contaminants and select the appropriate system. For expert guidance and tailored recommendations, contact our friendly Water Treatment team on 1300 140 140.
Yes, it’s completely normal for the water to appear black immediately after installing a Puretec GC filter. The black colour is caused by carbon fines being released during the initial flush. This is a harmless byproduct of the carbon filtration process.
To resolve this, simply flush the system for a few minutes until the water runs clear. After this, your filter will provide clean, safe water as intended. If the issue persists beyond the initial flush, contact our friendly Water Treatment team on 1300 140 140 for assistance.
Rainwater, while a natural resource, often collects impurities as it flows from your roof into storage. Contaminants such as dirt, debris, organic matter, and bird droppings can make their way into your rainwater tank, potentially affecting water quality, taste, and safety.
Using a Puretec filter ensures your rainwater is purified to a high standard, removing sediment, harmful bacteria, and other impurities. Whether for drinking, cooking, or household use, a Puretec filtration system enhances the safety and quality of your rainwater, providing peace of mind for your family.
No, your Puretec Softrol water softener does not add salt to your water. The system uses salt exclusively during the regeneration process to cleanse and recharge the resin beads. After regeneration, the unit automatically flushes out any salty water before redirecting softened water to your taps. This ensures the water supplied to your home is free from added salt, making it safe and suitable for all uses.
Whilst it’s true that the sodium level will increase, it will be proportionate to the hardness minerals removed, and any change in total dissolved salts (TDS) will be minimal.
Chlorine is a chemical commonly used to disinfect water and kill germs, making it effective for maintaining safe drinking water. However, it can have drawbacks. Chlorine contains compounds called Trihalomethanes (THMs), which are byproducts of chlorination and are recognised as potential carcinogens. Prolonged exposure to THMs has been reported to have links to certain health concerns.
Additionally, excessive chlorine can negatively affect the taste and smell of your water, making it less pleasant to drink. Puretec carbon filters are highly effective at removing chlorine and its byproducts, ensuring your water is not only safe, but also tastes and smells better.
If your water smells like rotten eggs, the cause depends on whether the odour is in your hot water, cold water, or both:
1.
Only Hot Water Smells Like Rotten Eggs:
This is often caused by sulphur bacteria in your water heater.
•Your hot water system may require a shock dose of TankSafe. In some cases, a second dose or periodic treatments may be necessary. For more information, visitTankSafe.
•If the problem persists, consult a trained boiler inspector to address the issue.
2.
Both Hot and Cold Water Smell Like Rotten Eggs (Bore Water):
If you are using bore water, hydrogen sulphide in the bore could be the cause.
•Contact our Water Treatment team for professional advice and solutions.
3.
Both Hot and Cold Water Smell Like Rotten Eggs (Rainwater):
If you are using rainwater, the storage tank may be the source of the odour.
•Apply a shock dose of TankSafe to your rainwater tank, ensuring sufficient residual levels remain after 24 hours. Monitor the situation closely.
•If no filtration system is installed, consider a system like a Hybrid with a Carbon Filter.
•If filtration is already installed, the filters may need replacing to resolve the issue.
For further assistance, contact our Water Treatment team.
Elevated salt levels are a common issue in bore water supplies. The treatment method depends on the type of salts present:
1.
Calcium and Magnesium Salts:
•These can be removed using a Puretec water softener, which is an effective solution for hard water.
2.
Sodium and Chloride (High Salt Content):
•These require advanced treatment like reverse osmosis (RO). For single-tap applications, a system like theRO270may be suitable.
•For whole-house applications, you’ll need a commercial-grade reverse osmosis system, which typically starts from around AUD $20,000.
•Please note that Puretec does not produce commercial-grade reverse osmosis systems for whole-house use.
For expert advice on treating salty water, contact our Water Treatment team.
To effectively reduce fluoride levels in your water, Puretec offers the RO Series Reverse Osmosis systems. These systems are designed to remove up to 96% of dissolved impurities, including fluoride, heavy metals, salts, viruses, bacteria, cysts, nitrate, chlorine, taste, odour, and chemicals. The ultra-fine membrane operates by rejecting impurities and flushing them out to drain, ensuring pure, safe water at your fingertips.
ThePuretec RO270 Reverse Osmosis Water Filter Systemis a comprehensive solution that includes a 7-litre tank and a designer faucet, providing high-quality filtered water for your household.
Blue-green staining on sinks, taps, and other surfaces is often due to the corrosion of copper pipes, typically resulting from acidic (low pH) water. To address and prevent this issue, consider the following solutions:
1.
Install a pH Neutralising System:
Puretec’s pH Neutralising Systemsare designed to treat low-pH water, balancing its acidity to prevent further pipe corrosion and staining. These systems utilise neutralising media to naturally raise the water’s pH. This issue is common in rainwater and bore water supplies.
2.
Flush Your Plumbing System:
If staining is a new occurrence, or the building is new, or water hasn’t been used in some time, flushing the system may help remove accumulated deposits. However, this is a temporary solution, and addressing the root cause is essential.
3.
Regular Maintenance:
Ensure consistent water quality by regularly maintaining your filtration or softening system.
For personalised advice on selecting the right system to address blue-green staining, contact our friendly Water Treatment team.
Brown staining on fixtures and appliances is commonly caused by elevated levels of iron in your water supply. To effectively address and prevent these stains, consider the following solutions:
1.
Install an Iron Removal System:
Puretec offers specialised Iron Removal systems, designed to remove iron and manganese from your water. These systems effectively reduce brown stains and improve overall water quality.
2.
Use a Water Softener:
If hard water is contributing to the staining, a water softener like theSoftrol Seriescan help by reducing mineral content, thereby minimising stains and scale buildup.
3.
Regular Maintenance:
Ensure that your filtration and softening systems are properly maintained to sustain optimal performance and prevent staining issues.
For personalised advice on selecting the appropriate system to address brown staining, please contact our friendly Water Treatment team on1300 140 140.