Puretec Pty Ltd Privacy Policy

Who we are

We are Puretec Pty Ltd A.C.N. 164 806 688 of 43 Brodie Road, Lonsdale 5160, South Australia (Puretec).

In this Privacy Policy, the expressions "we", "us" and "our" are a reference to Puretec.

We manufacture and sell a range of innovative water filtration solutions for domestic and commercial applications (Puretec products).

Privacy Policy Statement

We are committed to protecting your privacy and personal information. This Privacy Policy explains what personal information is collected, retained, used and disclosed by us and how we manage that personal information. We value your privacy and compliance with Australian Privacy Principles and the Privacy Act 1988 (Cth).

This Privacy Policy relates to the collection and use of personal information you may provide to us through use of our website, social media accounts, ordering or using Puretec products, or any other engagement that you have with us.

What is personal information?

The Privacy Act 1998 (Cth) defines ‘personal information’ as information or an opinion about an identified individual, or an individual who is reasonably identifiable:

• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or not.

For example, personal information can include private information such as a person’s name, address, age, gender and phone number, as well as other information (such as credit information) and commentary or opinion about a person based on other information or inferred about them (such as their credit rating).

Personal information can be confidential, sensitive and or public.

What personal information do we collect and how do we collect that information?

We may collect personal information from you directly by a variety of means including:

• personal details you provide us when setting up an account, purchase goods from us or purchase goods from Puretec distributors and installers. This includes details such as your company name, representative name, phone number, email address, shipping address, billing address, date of birth and job role;
• information you provide to us by way of enquiry, feedback, reviews and complaints;
• information you provide to us when providing us with additional details to find you a specific solution to a particular request. (This may include water consumption and usage, and analysis, for example);
• information you provide to us for Covid-19 contact tracing purposes or other similar government regulations;
• information you provide when visiting our sales office, distribution centre and/or the sales offices of any Puretec distributor or installer;
• information you provide to us when entering competitions conducted by us; and
• payment information of when purchasing products, including credit/debit card, security code numbers and billing information so that we can process your orders

We may also collect personal information from you indirectly by the following means:

• information collected from you when you interact with our website and social media accounts, including webpages and products you view;
• information collected from your device when you access our website or our social media accounts, including your IP address, location, web browser settings and type and user profile;
• the use of cookies that collect information automatically from your computer which enable us to tell when you use our website and also to help customise your website experience; and
• Puretec works collaboratively with our product installers and distributors, and we may collect personal information about you from each other.

Third party websites

Our website may contain links to third party sites for your convenience and information.

Each of these third party sites may collect personal information from you in accordance with their own privacy policies.

We take no responsibility for third party internet sites practices or policies and are not liable for any loss or damage suffered from the use of these sites. You should refer to the third parties own privacy policy.

Why do we collect personal information?

We collect personal information for a variety of reasons.

The primary purpose we collect and use your personal information is to provide you with the very best service experience possible and to improve the Puretec products we can offer you.

We may also collect your personal information for the following purposes:

• to optimise the Puretec products and services that we, and our installers and distributors, provide to you and the means by which they are provided;
• to more accurately market and promote Puretec products to you including of those that may interest you, surveys, newsletters, education, events and special offers;
• to disclose your personal information to our service providers who assist us in operating our business and delivering the Puretec products and service to you;
• customer research and analysis;
• to conduct credit checks if necessary;
• to identify you to establish purchases within our system to you;
• to enable us to address your expectations and any questions or comments you may have of us in respect of how we conduct our business or supply of Puretec products;
• to screen for potential risk and fraud;
• to comply with our legal, recording, compliance and regulatory obligations;
• to defend or enforce our legal rights in legal proceedings; and
• by using our website and providing your details, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you and it is a type which you would reasonably expect to receive from us. If you do not wish to receive these communications, you can ‘opt out’ from receiving any further marketing or promotional material from us, by way of the unsubscribe facility or by contacting us.

We will refer to all of the above purposes as Permitted Purposes.

Who do we give your personal information to?

We will only use the Personal Information you provide to us for the Permitted Purposes.

We will only disclose personal information about you when it is necessary and appropriate for the Permitted Purposes.

We may disclose your personal information in the following circumstances:

• to third party contractors and service providers who help us to operate our website and provide Puretec products and services to you;
• between our related entities to help us ensure that your personal information remains up-to-date and complete, and so that we may better understand and meet your needs and interests;
• with our distributors and installers to help provide you with the best service and access to Puretec products; or
• with regulators, government bodies, credit agency, fraud or crime prevention providers where it is reasonably necessary for a legal purpose or dispute resolution processes or as required by law.

We will not give your personal information to any other third parties without your prior consent, except for when it is reasonably necessary for a legal purpose or dispute resolution process or required by law, or to protect our rights, safety or property.

When we have to send your personal information to contractors or service providers to carry out work on our behalf, or to our related bodies corporate, we will take reasonable steps to notify these organisations and request that they comply with this Privacy Policy and, in certain situations we may require a confidential undertaking to protect your personal information.

We do not sell your personal information to others.

Overseas transfer of personal information

We do not anticipate that your personal information is likely to be disclosed to overseas recipients unless they are third party contractors or providers involved in the provision of the Puretec products to you.

As Puretec distributes its products in New Zealand, your personal information may be transferred to recipients located in New Zealand, and the Pacific islands. These countries have personal information and data protection laws which protect personal information in a way which is at least substantially similar to the Australian Privacy Principles, and there will be mechanisms available to you to enforce protection of your personal information under that overseas law.

In the circumstances, we do not require the overseas recipients to comply with the Australian Privacy Principles and we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled.

GDRP

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

How do we hold your personal information and keep it secure?

We keep your personal information stored in both electronic form (using our IT systems or the IT systems of third parties required to provide you with Puretec products and services), and in paper form (when it is provided to us or prepared by us in hard copy).

We may use some third party providers that provide data-storage related services, that may be located overseas.

We may combine or link personal information we hold about you to help us form a better understanding about you. For example, your purchase or event preferences based on previous purchase orders.

We take reasonable and appropriate steps to protect and safeguard your personal information. The electronic and procedural safeguards we have in place to manage security risks associated with your personal information include the use of antivirus software and protection, and secure premises. We will also only allow those who have authorised access to your personal information and require them to treat personal information as confidential unless it is otherwise in the public domain.

Unfortunately, no data transmission can be totally secure, and we cannot guarantee unauthorised access to your personal information will not occur. Any personal information you provide us will be provided at your own risk and subject to the mandatory operation of law, we are not liable for events arising from any unauthorised access to your personal information. However, if you become aware of a security breach involving your personal data, please contact us.

Gaining access to your personal information and correcting it

You have the right to request access to any personal information we hold about you. You also have the right to request correction to any of the personal information we hold about you.

If you would like details of the personal information that we hold about you in order to update it, correct it or for any other reason, please forward a written request to our Privacy Officer whose contact details are set out below.

• Attn: Puretec Privacy Officer
• Address: 37-43 Brodie Road, Lonsdale, SA, 5160
• Email: privacyofficer@puretecgroup.com
• Phone: 1300 140 140

Once a request has been made, the Privacy Officer will aim to contact you within 5 business days.

We will require you to satisfy identity validation procedures to prove that you and the individual requesting the personal information.

The process for access and correction of your personal information may also be available to you under the Freedom of Information Act 1982 (Cth).

How to contact us with any questions or make a complaint

If you have any questions, comments or concerns about our Privacy Policy and how we deal with your personal information or would like to make a complaint, please contact our Privacy Officer.

The Privacy Officer will treat any request or complaint respectfully and confidentiality. Once a request or complaint has made been made, the Privacy Officer will contact you within 5 business days. We are committed to working with you to resolve any concerns or complaints in an effective and timely manner.

If you are not satisfied with the outcome or the way in which we have handled your request or complaint, you may be able to make a complaint to the Office of Australian Information Commissioner (OAIC) who is an impartial third party. OAIC details and information about making a of complaint can be found at the website below.

https://www.oaic.gov.au/privacy/privacy-complaints

Changes to our privacy policy

We do not expect to make changes to our Privacy Policy regularly, however we reserve the right to do so at any time to reflect changes in the way we collect and manage your personal information and to accommodate for any changes required at law. Changes to our Privacy Policy will take effect when they are published on our website.

This Privacy Policy was last updated on 12th September 2022.