Puretec Warranty Statement

Puretec Warranty AU & NZ

Puretec water filter system parts are all covered for the period stated and include 1 year cover for labour for the first year where applicable, subject to approval. Applies to Puretec Systems when used in conjunction with a Puretec filter cartridge. Excludes cartridges.

However, check the table below for Puretec products with extended warranty periods.However, check the table below for Puretec products with extended warranty periods.

Consumables, such as filter cartridges, are covered for manufacturing defects. However, their life is not guaranteed due to variances in water quality and/or usage amounts.

Warranty periods have changed over the years so your product warranty may differ from what is listed below.

Puretec is renowned for its quality and after-sales support so if you have any issues please call 1300 140 140 (AU) or 0800 130 140 (NZ). To make a warranty claim, contact us directly or your place of purchase. All cost relating to a warranty claim must be approved prior to any work being carried out.

Any warranty claim must be made within the specified year(s) of the date of purchase of the product. This product is warranted to be free of defect of material and workmanship for the specified year(s) from date of purchase. The warranty period is as per the table above.

The warranty only applies if the product was used and/or installed in accordance with the user guide and/or installation instructions. This warranty is given in lieu of all other express or implied warranties and manufacturer shall in no circumstance be held liable for damages consequential or otherwise or delays caused or faulty manufacturing except as excluded by law.

Applicable to all above, is that the warranties need to be approved by Puretec to ensure product was not incorrectly used, installed or claimed. False and incorrect claims will be pursued at Puretec’s discretion, including chargeable inspection and labour costs incurred.

Australia Company Contact Details

This warranty is given by Puretec Pty Ltd, ABN 44 164 806 688, 37-43 Brodie Road, Lonsdale, SA 5160, telephone no. 1300 140 140 and email at sales@puretecgroup.com.

This warranty is provided in addition to other rights and remedies you have under law: Our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

New Zealand Company Contact Details

This warranty is given by Puretec NZ LP, Reg. No 4464398, PO Box 875 Cambridge 3450, NZ, telephone no. 0800 130 140 and email at sales@puretecgroup.com.

This warranty is provided in addition to other rights and remedies you have under law: Our goods come with guarantees which cannot be excluded under the Consumer Guarantees Act. You are entitled to replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure.