FilterWall Case Study - Robert, Hamilton NSW
A family tired of battling dry, irritated skin and a flaky scalp. Despite using moisturisers daily, their skin problems persisted. Discover the solution to their water issues.
FilterWall Case Study - Robert, Hamilton NSW
The Water Challenge
Rob and his wife Trish were tired of battling dry, irritated skin and a flaky scalp. Despite using moisturisers daily, their skin problems persisted. When on holiday, they felt a difference in the water, which felt gentler on their skin. Coming home, they knew they needed to improve their household water supply.
The Customer
Living in Hamilton NSW, Rob and Trish knew unfiltered mains water with chlorine had an unpleasant taste and smell, as they already had an undersink filter installed in their kitchen for drinking. However, the importance of additional filtration grew when their daughter in Gloucester added a filter to her shower to manage her own water quality issues. Once she had experienced the difference of reducing chlorine for her skin, Rob and Trish began researching whole house filtration solutions for themselves as a streamlined solution.
The Solution
Their initial knowledge of whole house filtration came from a NRMA brochure, and when comparing brands, they chose Puretec due to the higher build quality and trusted reputation.
A trip to their local Eagles Plumbing store to view the unit in person, and find in-store support sealed the deal for Rob and Trish. They selected the FilterWall™ F6 - a freestanding, whole-house filtration system designed for easy installation and powerful filtration performance.
The FilterWall™ F6 combines a three-stage process:
- Sediment filtration - capturing dirt, rust, and particles.
- Carbon filtration - reducing chlorine, chemicals, bad tastes and odours.
- ScaleProtect™ technology - reducing calcium and magnesium mineral build-up.
This meant every tap, shower, appliance and bathroom sink could deliver filtered water, without the need for multiple individual products across their home.
Action
Following installation of roughly 4-5 hours, the F6 in Stone White now sits under their bedroom window. They excitedly shared "We are very happy with the unit, it looks nice outside and we like that it’s powder coated aluminium and not plastic".
Rob shared that he "Noticed a difference in his skin in the first week". Dryness and scalp irritation were eased, with a calmer skin barrier and softer hair were achieved through daily use of filtered shower and bathroom water.
They also noticed additional benefits across the house, "We have softer laundry and have reduced our need for replacement coffee machine filters".
Beyond the health improvements, the couple appreciate the everyday conveniences of cleaner shower glass, fresh tasting water from any tap in the house, and the new-found confidence that their home is protected against common water contaminants. "We often show the system to our friends and explain the three levels of filtration".
The Result
Since installing the FilterWall™, Rob and Trish’s household has seen improvements across the board:
- Improved skin and hair health, with reduced chlorine and noticeably softer water for bathing and cleaning.
- Cleaner glass shower screens, making cleaning quicker and easier.
- Reduced plastic waste, contributing to a more sustainable future.
- Cleaner appliances, with their dishwasher and washing machine staying cleaner for longer.
- Fewer coffee machine filters, saving the couple time and money.
Rob and Trish were surprised how quickly they noticed a change in their skin and hair health, "The FilterWall F6 definitely made a difference, in only a matter of days".
CUSTOMER FEEDBACK
Rob and Trish now fully support whole house filtration and the FIlterWall™, "We would recommend the FilterWall™ to anyone concerned with skin conditions, or simply looking to improve their home water quality".
-Rob, Homeowner, Hamilton NSW.
Their story demonstrates both the practical and emotional benefits of whole house filtration - a sustainable and cost effective solution to the often overlooked problem of daily skin irritation from chlorine.
At Puretec, we provide Australian and New Zealand businesses with the highest quality water filters in the nation, so your valued clients & customers can enjoy clean drinking water from every tap in your facility. Contact us today for more information on how a Puretec water filter can improve your facility's water quality.