Hotel Article

Why provide filtered water for guests?

As a hotel owner, the importance of providing filtered water and maintaining the quality is more valuable than ever before. It can take more than a nicely decorated room to impress guests, and the ease of this access can make a huge difference to someone’s lasting impression. Even the chance of recommending the hotel to friends and family, and returning themselves in the future.

First and foremost, we can hazard a guess you are probably thinking ‘guests can just get water from the bathroom sink’ or ‘we provide a mini bar... there’s no need filtration!..’’ We ask you the question, do you want your guests to have chlorine filled water from the bathroom sink as their only way to access drinking water? It is estimated that up to 50% of Australians now have access to filtered water on a daily basis and therefore understand the difference in taste between filtered and unfiltered water. For those that have personally gone to the expense of investing in a filter system to give them great tasting filtered water, it is a very negative experience to be forced to drink bad tasting unfiltered water. Is this a sure way to gain and maintain positive reviews and stand out against competitors?

Especially for many guests that check-in late in the evening, the nearby shops are now closed…disheartened guests are now forced to go to sleep without any refreshment after their journey or water by their bedside at night. The importance of hydration is very real with men needing a whopping 10 cups of water everyday, while women need 8 cups¹.Guests have already spent their hard earned money choosing to stay at your hotel, and it can be a disappointing discovery to find their only option is to use the bathroom sink and swallow the common bad taste and odour that comes from drinking mains water.

Even with a minibar installed in the room, guests are savvy, and know not to reach for this to avoid an extra expensive fee come check out time. Nor want to use plastic bottles and negatively contribute to the environment.

The sheer convenience of having fresh filtered water available in each hotel room to avoid the frustrating water hunt for guests is a quick way to leave a lasting positive impression. The small luxury of having access to filtered water can significantly enhance their stay, making it memorable for all the right reasons. Guests will remember the ease of convenience and the novelty of being able to avoid the dreaded water hunt - which will be a new experience to other hotels they have stayed at!

Secondly, let’s dive deeper into the negative aspects of plastic bottles and how seeing these in their room can be a quick turn-off for guests. We all know by now that plastic bottles are a major pollutant for our environment, with millions ending up in landfills each year. The shocking reality is that these bottles take hundreds of years to decompose. Meaning every plastic bottle you’ve ever used in your lifetime is still out there somewhere! Adding to an ever growing environmental crisis.

Today’s travellers are well aware of these impacts and environmentally conscious. They know the impacts plastic bottles have on the planet, and many would prefer not to contribute to the problem themselves, and think poorly of any establishment who would encourage this. Not to mention, purchasing these plastic water bottles quickly adds up to a hefty expense for your business. If your hotel offers a couple of free bottles of water in each room on check-in, you might be surprised at just how much this is costing you and how much you can save. Puretec recently worked with a hotel to install filter systems in every room, and they calculated a saving of $10,000 per year by shifting from giving away bottled water and offering filtration in every room.

Providing filtered water for guests to easily fill up a glass of water from their reusable water bottle addresses this concern, aligning your hotel with the values of modern, eco-friendly guests.

How will providing filtered water increase guest satisfaction?

When guests walk into their room and see a sleek, modern water filtration system, they instantly know they’re in for a superior experience. It’s a sign that the hotel cares about their comfort and well-being. Easy access to fresh water is not just a convenience; it’s a thoughtful touch that shows you’re attentive to their needs.

To achieve this, consider installing the PuretecZ18 tap and filter kitfilter system. This compact, quick-change water filter fits easily under a tea/coffee station and features a high-loop tap design. Utilising Ultra Z Filtration Technology, it finely filters water down to approx 0.1 micron through an advanced three-stage process, reducing sediment, chlorine, bad taste, and odours. Also protecting guests against cysts and bacteria such as E. coli. This ensures that guests can enjoy fresh, clean water upon their arrival, by their bedside, and for their tea and coffee right in their rooms.

Eco-conscious guests will appreciate your commitment to sustainability. Reducing plastic waste isn’t just a trend; it’s a movement for the future. By providing filtered water, you join a global effort to protect our planet. This can significantly boost your hotel's image, attracting guests who prioritise eco-friendly practices in their travel choices.

Water filtration is also important for more than just drinking, as mains water contaminants can exacerbate skin conditions such as eczema and psoriasis. As the water quality can vary across locations, it’s not uncommon for guests to experience skin irritation upon using the hotel water supply.

Providing filtered water for the bathroom sink can be a game changer for guests when cleansing their face. With nearly 10-15% of the Australian population suffering from eczema²,and while mains water has a lower concentration of chlorine than a pool, exposing their skin daily in chlorinated water could be making the condition worse. ThePureMix Z2undersink system connects to the cold water line of any standard mixer tap meaning there is no need to install new tapware across guest rooms. It is compact in design, which allows it to be installed where space is limited and also uses Z Plus Filtration Technology. This filters water down to approx 1 micron, removing* chlorine, chemicals, sediment, rust, and algae. This ensures that guests can cleanse their face with reduced irritants, but also use this tap as a second source of great tasting water to drink!

Furthermore, you may want to consider adding a PuretecDF35 drinking fountainin the lobby. This stylish drinking fountain can be an upfront message to your guests that their comfort and ease of convenience is your priority. The DF Series system dispenses filtered and chilled water ensuring superior capacity and efficient energy usage. The Ultra Z Filtration Technology is also included here filtering out chlorine, bad taste and odour, sediment, chemicals, bacteria, and cysts down to approx 0.1 micron, offering guests a refreshing drink whenever they need it.

Should I install filtration on a larger scale?

Depending on where your hotel is located in Australia, hard water build up is mostly common in Queensland, South Australia, and Western Australia and can affect the performance and lifespan of each rooms’ appliances and systems³.

The shortened lifespan of dishwashers, cleanliness of showerheads, and the stability of the buildings’ hot water service can quickly result in complaints from guests. Water filtration systems can help protect these pipeworks by reducing this buildup of scale and sediment and achieve fewer plumbing repairs. Meaning a longer lifespan for these pipes and appliances, and over time these savings can be substantial for you to gain.

TheRAIN-75K-Krainwater reuse filtration kit is ideal for the entire hotel to benefit from. This system includes a primary 100-micron backwashing screen filter, followed by secondary filtration down to approx 1 micron and UV disinfection. It ensures that collected rainwater is thoroughly purified and safe for use, contributing to sustainable water management and reducing dependence on mains water supplies.

Conclusion

Providing filtered water throughout your hotel for the comfort of your guests is displaying your commitment to providing excellence and sustainability. The deeply sought after positive reviews and repeat bookings that drive the success of a hotel, often stem from the little details that guests remember and stand out against competitors.

With the installation of advanced filtration systems, you can offer the luxury of fresh, filtered water for your guests, while also positively contributing to the environment and reduce plastic waste. Invest in quality water solutions with Puretec and see the positive impact on your hotel’s reputation and guest experience

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